Problems Logging into Legal and General
My wife has less than 6 months to live, I contacted them on December 16th and asked them for an application form, I had to chase them away 5 days later so that they could send me the form by email. I emailed me the form. I received an email from them yesterday, January 4, asking for information, and I will get back to you immediately. I called them this morning, January 5, to see if they had received the email only to find out that they had done so, but it would take another 17 business days to be seen, and every time a letter or email is sent, the 17 business days start again. My wife and I are very stressed and by the time this claim is legal and common, my wife will likely be dead. Complaint mc-28468 My legal and general policy was taken over by a company called fearmead insurance. I called Sunday, 2. January, to say down the ceiling of my kitchen and I apologized for being closed until Wednesday. 5 days later and still no one comes out. I have dangerous concrete ready to collapse on someone, but they still pull their heels and say I`m only insured for emergencies and not for water damage. I explained that it`s an emergency and I`m not a plumber, so I don`t know if there`s a leak or where and can they send someone to follow it. Says no, it`s likely if you overflowed your bathroom, so not covered.
I would advise everyone to avoid this company like the plague. I am disabled, no access to cooking facilities, washing machine, etc. for 5 days. People who answer the phone and end up saying I`m not trained, so they don`t know if you`re covered. I spoke to different departments for 5 days and no one but Jordan seems to know what to do and just pass it on. I am on edge and I was dissolved in tears. I decided, when my husband finished working today, to seek advice from the mediator before deciding to send photos of my dangerous situation to the press. Contacted twice about the transfer of my pension, she had to call the third attempt. I had spoken to someone who told me they would send me a letter to confirm the transfer process.
and I received a form. I had already sent the transfer forms for my business, which is the public sector, so refuse to fill out another sentence. I contacted them about it. I made my first request in July, which has still not been met. Their processes are a hoax compared to Now:Pensions. I sent the same transfer request to Now:pensions on the same day, which was processed within 3-4 days and received confirmation that this had happened. I am still waiting for my pension to be paid by the statutory and general. Hi Samantha, I am very sorry to hear about the delay with your claim. We may acknowledge receipt of your complaint.
We are very sorry to hear of your dissatisfaction and can confirm that we will conduct a thorough investigation into your concerns. We will endeavour to investigate your complaint fully and as soon as possible. For privacy reasons, our email has been sent to you securely and requires you to enter a passphrase of your choice so that you can access the information. This is a business requirement to protect our customers` data when sending emails. We apologize if our process has caused you any inconvenience. Thank you, Louise. We will do everything in our power to protect your money, but it is very important that you remain vigilant to avoid pension and investment fraud. Keep your financial information safe and be careful before making an investment. As a legal and general client, we are pleased to offer you exclusive offers for our life insurance products. Fast, convenient and safe. View and manage your policies at home or on the go. If you are a client of an employer-sponsored pension plan, email@example.com with your client reference number.
It starts with the number 2. To secure our guaranteed income, immediate annuities and end-of-life mortgage products. The terms and conditions governing the use of our online services have been improved so that they are as fair as possible to you. Please read the Electronic Services Agreement (opens in a new window). If you click on the Register button, you will be deemed to have accepted the new Terms and Conditions and that they constitute a binding contract between you (the User) and us (Legal & General). I am very sorry to see the delays you are experiencing in submitting an application at such a sensitive time, Mr Herbert. I would like to have the opportunity to ensure that this is followed up for you with our claims team and that they provide you with an update as soon as possible. I have taken note of the claims reference you provided, but if you are kind enough to email me the policy details, Customers.Feedback@landg.com I can arrange this for you. As this is a public platform, we recommend that you delete all personal data such as complaint reference numbers. Sincerely, Andrew. Our website is best visualized in landscape orientation. On some smaller devices, you may still need to scroll left/right to see all the content on the page.
Our unique and simple online tool that allows you to track the progress of your new retirement applications from start to finish. Did you know that My Account makes it easy to manage your legal and general products online? We provide secure membership management services for your program.